FAQs

Shipping & Delivery Thoughtfully prepared. Carefully delivered.

How long does it take to process my order?

Orders are processed within 3–5 business days. During this time your item is inspected, securely packaged, and prepared to arrive beautifully presented.

How long does delivery take?

United States — 15–20 business days after processing, shipped via USPS or FedEx.

International — 15–30 business days depending on your location and local courier services.

Timelines may vary due to customs, weather, or seasonal demand.

Will I receive tracking information?

Yes. Once your order ships, you'll receive a confirmation email with your tracking details. You can also visit our Track Your Order page anytime for live updates.

Can I change or cancel my order?

Changes and cancellations are accepted within 24 hours of purchase.

To cancel — email us with the subject line: Cancel My Order To update your address — contact us within 24 hours. Changes cannot be made after dispatch.

📧 support@zylo.com

What if no one is home during delivery?

Most carriers attempt delivery up to two times. We recommend ensuring someone is available during the expected delivery window to avoid delays or a return.

What if my order arrives damaged or incorrect?

We'll make it right, no questions asked.

Email us with your order number and clear photos of the issue. Once verified, a replacement will be arranged promptly at no cost to you.

📧 support@zylo.com

How quickly will you respond to my message?

We aim to respond within 24 hours — often sooner. If you don't see our reply, please check your Spam or Promotions folder.