Shipping policy
Shipping & Fulfillment Prepared with care. Delivered with integrity.
Every order placed with Stellaris carries intention. From the moment you check out to the moment your package arrives, we handle each step with precision, care, and full transparency.
Order Preparation
Orders are processed within 3–5 business days.
During this time your item is quality-checked, thoughtfully packaged for safe transit, and prepared for reliable shipment.
We never rush fulfillment. What you receive should reflect our highest standards.
Estimated Delivery Times
United States Shipped via USPS or FedEx — estimated arrival 15–20 business days after dispatch.
International Estimated arrival 15–30 business days depending on your location and local courier services.
Please note: delivery times may vary due to customs processing, weather conditions, peak seasons, or global shipping factors outside our control.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with full tracking details.
You can also visit our Track Your Order page at any time for live updates.
Changes & Cancellations
Need to make a change? Contact us within 24 hours of placing your order.
Please use one of the following subject lines so we can assist you quickly:
"Cancel My Order" "Address Update Request"
Once an order has been dispatched, changes and cancellations can no longer be accommodated.
Missed Deliveries & Returned Packages
Most carriers attempt delivery up to two times.
If a package is returned due to failed delivery attempts, we'll reach out before arranging a new shipment. Please note that re-shipping fees may apply.
To avoid delays, double-check your shipping address at checkout and ensure someone is available to receive your parcel.
Damaged or Incorrect Items
If something arrives damaged or isn't what you ordered, we'll resolve it promptly — no hassle, no extra cost.
Simply email us with:
- Your order number
- Clear photos showing the issue
Once verified, a complimentary replacement will be arranged as quickly as possible.
Our Commitment
Your trust means everything to us. If you have any questions at any stage of your order, we're here.
📧 shopzylo@gmail.com We aim to respond within 24 hours — often sooner.